Privacy Policy

1. Introduction

CapSafe (“CapSafe”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our products and services (collectively, the “Services”).

2. Information we collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked (directly or indirectly) with a particular individual or device (“Personal Information”).

A. Information you provide to us

Depending on how you use the Services, we may collect:

• Identity data: Name and other identification details you provide, and (where required) government-issued identification for verification.
• Contact data: Email address, phone number, and mailing address.
• Account data: Login credentials or other account-related information (where applicable).
• Property and submission data: Property details, supporting documents, and any information you include in forms (for example, submitting a property or contacting us).
• Financial and verification data: Information required to support verification or onboarding workflows (where applicable).

B. Information collected automatically

When you use the Services, we may automatically collect:

• Usage data: Pages viewed, features used, referring/exit pages, timestamps, and interaction data.
• Device and network data: IP address, browser type, operating system, device identifiers, and approximate location derived from IP address.
• Cookies and similar technologies: We use cookies and similar tracking technologies to operate the Services, remember preferences, and understand usage. See our Cookie Policy for more information.

3. Integration with Plaid (if enabled)

To support certain verification or onboarding features (such as bank account linking or financial verification), we may integrate with Plaid Inc. (“Plaid”).

If you choose to use a Plaid-enabled feature, you authorize CapSafe and Plaid to access and transmit information from your financial institution, as applicable, in order to provide the requested functionality. Plaid’s processing of your information is governed by Plaid’s policies, including the Plaid End User Privacy Policy.

4. How we use your information

We may use Personal Information for the following business purposes:

• To provide, operate, maintain, and improve the Services
• To process requests and submissions you make through the Services
• To communicate with you about your account, submissions, or support requests
• To maintain the safety, security, and integrity of the Services, including fraud prevention and monitoring
• To comply with legal obligations and enforce our agreements and policies
• Analytics and product improvement: To understand usage and improve the Services, including using aggregated or de-identified data where feasible

5. How we share your information

We do not sell your Personal Information. We may disclose Personal Information for business purposes, including:

• Service providers: Vendors and contractors (for example, hosting, analytics, document processing, customer support, and infrastructure providers such as Vercel and Supabase) that process information on our behalf subject to contractual protections.
• Legal and safety: If required by law or if we believe disclosure is necessary to comply with legal process, protect rights and safety, investigate fraud or security issues, or enforce our terms.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business (subject to standard confidentiality protections).

6. Data security

We implement commercially reasonable safeguards designed to protect Personal Information from unauthorized access, alteration, disclosure, or destruction, including encryption in transit (for example, TLS) and other technical and organizational controls. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable requirements.

8. Your privacy rights

Depending on your jurisdiction, you may have rights regarding your Personal Information, which may include the right to:

• Request access to the Personal Information we hold about you
• Request correction of inaccurate or incomplete Personal Information
• Request deletion of Personal Information, subject to certain exceptions (for example, legal retention requirements)

To exercise these rights, contact us at support@cap-safe.com.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Your continued use of the Services after an update constitutes your acknowledgment of the updated policy to the extent permitted by law.

10. Contact

If you have any questions about this Privacy Policy, contact us at support@cap-safe.com.